Money Back Claim Portal
You will need to wait to submit your claim 30 days after your purchase date but no more than 100 days.
To track where your claim is up to, click the button below and have your Unique Tracking Code to hand.
This code can be found on your claim accepted email.
By clicking "Accept All Cookies", you agree to the storing of Cookies on your device to enhance site navigation, analyse site usage, and assist in our marketing efforts.
Like most websites, De'Longhi Coffee Money Back Guarantee websites and Apps use cookies and other equivalent technologies to collect information. Cookies are small data files which are placed on your computer or other devices (such as smart ‘phones or ‘tablets') as you browse this website. They are used to ‘remember' when your computer or device accesses our websites. Cookies are essential for the effective operation of our websites and to help you shop with us online. They are also used to tailor the products and services offered and advertised to you, both on our websites and elsewhere.
More informationThese cookies are needed to make any site work. They let you log in and use secure areas of our site such as the shopping basket and checkout. They're known as session cookies because they usually expire once you've closed your browser – for example when you've finished shopping on this website.
Cookie DetailsThese are cookies that have been set by us to help us count the number of visitors to our site and see how they use it. This helps us improve the way the site works. This information might be used to help yourself and other visitors find what they want more easily in the future. This service is always carried out by First Parties (meaning DCG and its affiliates) using specialised software – all with the aim of trying to provide a better shopping experience for you.
Cookie Details| Name: | delonghi_coffee_money_back_guarantee_session |
|---|---|
| Duration: | Session |
| Description: | This allows the web application to know who you are, without this you will not be able to authenticate yourself. |
| Name: | XSRF-TOKEN |
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| Duration: | 1 Hour (from page load) |
| Description: | This is required for security purposes to stop bots. |
| Name: | cookie-bar |
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| Duration: | 90 days |
| Description: | This is used to track what you have selected to be stored. |
| Name: | _GRECAPTCHA |
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| Duration: | 180 Days |
| Description: | This cookie is used to distinguish between humans and bots. This is beneficial for the website, in order to make valid reports on the use of their website. |
| Name: | rc::a |
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| Duration: | Persistent |
| Description: | This cookie is used to distinguish between humans and bots. This is beneficial for the website, in order to make valid reports on the use of their website. |
| Name: | rc::b |
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| Duration: | Session |
| Description: | This cookie is used to distinguish between humans and bots. |
| Name: | rc::c |
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| Duration: | Session |
| Description: | This cookie is used to distinguish between humans and bots. |
| Name: | rc::f |
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| Duration: | Persistent |
| Description: | This cookie is used to distinguish between humans and bots. |
| Name: | _vid_t |
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| Duration: | 365 days |
| Description: | This is required to uniquely identify the current browser, to prevent abuse. |
| Name: | _gid |
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| Duration: | Two year from when cookie is set |
| Description: | Google analytics - Used to identify unique visitors. |
| Name: | _ga |
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| Duration: | One year from when cookie is set |
| Description: | Google analytics - Used to identify unique visitors. |